Company: First Gulf Bank PJSC
Location: Abu Dhabi – United Arab Emirates
Employment Type: Full-time
Description:
Service Owner- Digital Channels (Emiratised Role)
• Full-time
• Division: GCOO
FAB, the UAE’s largest bank and one of the world’s most secure financial institutions, is dedicated to creating value for its employees, customers, shareholders, and communities. Through innovation, agility, and differentiation, FAB is committed to fostering growth.
Job Purpose:
The Service Owner will be accountable for leading and managing multiple digital business services, technical delivery, and support of digital channels and mobility services including requirements planning, design, implementation, support, budget management, and working closely with respective business owners and other stakeholders. Focused on maintaining business relationships, business and technology strategy, technical delivery, and applying technical best practices.
Responsibilities include:
• Understanding strategic business needs and planning for growth.
• Exploring and analyzing the design of digital solutions and… technical models suited to the growth of Digital banking in UAE and other international locations.
Key Accountabilities:
• Lead and manage a team of engineers, delivery managers, and other system engineers that deliver business and technical demands across our organization. This role should be able to work individually or as part of a team.
• Collaborate with teams across the organization to strategize, define and communicate the technical requirements that are expected to be executed by the team.
• Ensure all business and technical scope are delivered on time.
• Be the backbone of the Delivery Function and establish a team to drive common practice across service lines, cost optimization, and create economies of scale.
• Work closely with the Product Owners and stakeholders to deliver the target business value.
• Hire, empower, support, guide, and coach the Service line Teams to work effectively.
• Hands-on experience in software development and ability to do code assessment and review.
• Knowledge in cloud setup and services.
• Ensure application services are compliant with organization standards, meeting the compliance and security policies set by the organization.
• Conduct Proof of Concept (PoC) tests to ensure vendor solutions meet the organization’s requirements.
• Provide support from the digital channel side to various project teams to ensure that projects are executed within their deadlines and integrated into company IT systems without affecting services.
• Be fully accountable for digital channels service lines in terms of delivery plan, budget management, vendor management, quality of the delivery, risks, timeline, coordination, automation, reporting, escalation, hiring, and communication with different business stakeholders.
• Cost optimization and reduction.
• Incident reduction.
• Develop and implement BCP and high availability plan.
Minimum Requirements:
• Bachelor of Science in Computer Systems Engineering or equivalent degree.
• Certified in Agile or Scrum.
• Certified in ITIL or similar Framework.
• Expert-level industry or vendor certifications are desired.
• 7-10 years of experience in managing digital channels, coming from an engineering and development background with hands-on experience.
• Banking background and experience.
• Strong technical and management skills.
• Plan, organize, coordinate, assign, and monitor all aspects of a technical team, and redirect efforts as needed to meet operational and project requirements.
• Serve as technical lead, escalation point, and coordinate resources to ensure critical incident tickets are worked and resolved per SLA requirements.
• Results-oriented, willing to take responsibility and accept accountability for actions.
• Working knowledge of the ITIL or similar ITSM Framework.
• Must have the ability to make solid business decisions in a dynamic and fast-paced environment.
• Must display confidence in critical situations
Source: Jobg8
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