Company: ADIB – Abu Dhabi Islamic Bank
Location: Abu Dhabi – United Arab Emirates
Employment Type: Full-time
Description:
Role : Service HUB Officer (UAE National)
Location : Abu Dhabi
Role Purpose:
The Services Hub Officer will support the delivery and management of services within the hub. This role involves working closely with ROM, Branches, and other team members to ensure high-quality service delivery, customer satisfaction, and operational efficiency
Key Accountabilities of the role
Assist in the delivery of assigned services, ensuring they meet quality and performance standards.
• Coordinate with other team members to ensure seamless service provision.
• Address and resolve service-related issues promptly.
• Maintain a clear record of all daily & monthly activities. – M.A
• Serve as a point of contact for customers, addressing inquiries and providing information about services.
• Collect and analyze customer feedback to identify areas for improvement.
• Maintain positive relationships with customers to enhance satisfaction and loyalty.
• Assist in the development and implementation of service… improvement plans.
• Adhere to service performance metrics and report findings to the Services Hub team leader.
• Flexibility for allocation, and process changes. M.A
• Maintain accurate records of service activities and customer interactions.
• Prepare regular reports on service performance and customer feedback.
• Ensure compliance with relevant regulations and standards.
• Work collaboratively with other officers and managers to achieve service goals.
• Participate in team meetings and contribute to the development of service strategies.
• Provide support and assistance to colleagues as needed.
• Ad hoc Assignment: Undertake and complete any ad hoc assignment entrusted by the line manager.
Results Required
• Continuous Improvement – Assist to Recommend workflow changes leading to process improvements to the branch manager at least once a year.
• Internal Audit & ICD Comments – Provide support in preparing detailed responses to internal audit and ICD comments relating financial products and financial customer services.
• Compliance of policies & procedures – Comply and perform Key operational controls as required in ADIB’s polices & procedures in day-to-day operations.
Specialist Skills / Technical Knowledge Required for this role:
• Broad knowledge of ADIB’s Retail Banking financial products & services
• Thorough knowledge of ADIB’s Retail Credit & Operational Policies & Procedures
• Good Knowledge of UAE banking practices, regulations & risks
• Thorough Knowledge of all the Regulations issued by Central Bank of UAE
• General awareness of competitors in the local market
• Fair knowledge of service standards
• Training skills
• Sales skills
• Management Information skills
• Computer skills
Source: LinkedIn
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