Company: TSB Bank
Location: Gloucester, United Kingdom
Employment Type: Full-time
Description:
Role: Senior Service Operations Manager – Lending
Function: CIO
Salary: Competitive plus excellent benefits
Location: Hybrid working/Flexible across our key sites
Closing Date: 30 August 2024
At TSB, we’re transforming the service we provide our customers, and technology will be at the forefront of that change. It’s an exciting transformation and we’re investing in an enhanced in-house capability to deliver it – so, if you’re a forward-looking and innovative IT professional, this is your opportunity to be in on the ground floor and help us build the future of banking.
How You’ll Make a Difference
The Senior Service Operations Manager plays a critical role in maintaining the operational integrity of Lending related services within the organisation. This leadership position aligned to the Value Stream and is a critical part of the VS Leadership function. The role involves managing L2 application support either directly or indirectly, collaborating with external service providers… and contributing to the successful delivery of new products and services.
What You’ll Bring
• Strong strategic management skills to align IT services with business value streams.
• Excellent leadership and communication skills to engage with stakeholders and lead service improvement initiatives.
• A deep understanding of SIAM and ITSM best practices to drive service excellence.
• A commitment to continuous improvement and the ability to drive change within TSB.
• Experience in managing IT service delivery within a SIAM framework.
• Proficiency in ITSM tools and processes, particularly those related to service integration and management.
• Understanding of Lending business operations and value streams to ensure relevant service delivery.
• Ability to analyse service performance data and metrics to inform strategic decisions.
What We Offer In Return
• Hybrid and flexible working arrangements to support a healthy work/life balance.
• An attractive reward and myTSB benefits package, giving you more of what matters to you.
• A diverse, energising and collaborative working environment.
• A truly inclusive organisation that values difference, where everyone feels welcome and has access to equal opportunities.
• A career that’s enriching and full of opportunities.
If this sounds right up your street, come and join our team. We make things happen!
We are TSB. Life Made More
Inclusion matters at TSB. We want our colleagues to feel at home here, no matter their background. Diverse teams are what helps us deliver Money Confidence. For everyone. Every day.
Did our job advert catch your eye, but you don’t meet all the requirements? Don’t let that put you off, if you meet some of the requirements and have an open, curious mindset, we’d love to hear from you
Source: LinkedIn
——————————————————————————
Tadawul Academy (www.tadawul.academy) is the highest rated CISI training academy in the world. Over 7000 students are enrolled on our eLearning platform. Our portfolio of qualifications includes: CISI ICWIM (Int. Certificate in Wealth and Investment Management), CISI UAE Financial Rules and Regulations, CISI Risk in Financial Services, CISI IISI (Int. Introduction to Securities and Investment), CISI Corporate Finance Technical Foundations, CISI Combating Financial Crime, CISI Global Financial Compliance, etc.