Company: CBD
Location: Dubai
Employment Type: Full-time
Posted: 14 hours ago
Description:
Description
Operating in the UAE for over 50 years, CBD manages the financial requirements of some of the largest corporates and businesses operating in the country, driving the UAE economy. Over the years, CBD has transformed into a progressive and modern banking institution winning multiple awards for its digital initiatives, credit cards, bank accounts, mobile app features and services.
CBD has been recognized as the number one bank in the UAE on the Forbes list of The World’s Best Banks 2022.
As we continue to build upon our successes, we are looking for ambitious individuals who are passionate about the banking and finance industry and the markets in which CBD operates. Just as important to us is your ability to demonstrate a talent for dealing with people – your colleagues and our customers – and delivering service that really goes the extra mile.
The purpose of the job is to carry end-to-end responsibility for all compliance and regulatory matters related to Market Conduct and Consumer Protection. Responsibility extends to providing support and working across first, second and third line of defense to ensure long-term business sustainability.
• Work in the capacity of a Subject Matter Expert on Market Conduct and Consumer Protection related queries from across the Business and Support Units, with a focus on positive customer outcome coupled with regulatory compliance.
• Regular monitoring of the Consumer complaints report, including but not limited to conduct related complaints, grievances via CBUAE, process inefficiencies etc.
• Management of Conflict of Interest and embed positive conduct risk culture throughout the business.
• Keep abreast of market practices and develop policies and processes to prevent market abuse.
• Contribute to the new product and/or service development processes, ensuring rational balance between customer experience and business requirements of the bank.
• Work with teams across the Compliance function to develop the depth of knowledge and skillset required in the capacity of second line and contribute towards shared priorities of the Department.
• Develop, Implement, and Supervise Conduct Risk Management Framework of the bank.
• Identify, assess, and monitor conduct risk in CBD’s (incl but not limited to) policies, procedures, products, services, and processes.
• Design and execute Conduct Risk Mitigation plans.
• Ensure Conduct risk training and awareness is imparted to all staff in a periodic and timely manner
• Keep abreast of the current regulatory developments and ensure CBD’s practice align with the obligatory requirements.
• Develop and analyze Management Information (MI) as required by internal and external stakeholders.
• Ensure CBD Board and Management Committees, Chief Compliance Officer, and the Group’s Senior Management are well informed of critical regulatory and conduct plans, initiatives, escalations, and issues.
• Conduct and review internal policy, processes, and documents on an ad-hoc/periodic basis.
• Work in the capacity of a Subject Matter Expert on regulatory risk and conduct queries from across the business and support units, with a focus on positive customer outcome and regulatory compliance.
• On an ongoing basis, identify failure points and implement checks with support from relevant stakeholders to ensure control effectiveness.
• Report and monitor regulatory breaches and/or deviations in the process and ensure resolution of such deviations/discrepancies or breaches.
• Ensure relevant units adhere to the requirements as per internal policy and guidelines.
• Act in the capacity of a risk representative on key Regulatory Change projects, providing advice, support, guidance and challenge as required.
• Provide timely administrative and project support to HORC as required.
• Assist on an as-needed basis to manage the end-to-end regulatory engagement process that includes recording and dissemination of regulations issued by CBUAE and tracking of implementation until closure to ensure compliance with regulatory requirements.
• Provide support to the HORC and assist in the development of all necessary policies & procedures, reconciliation, and quality control standards to achieve the targets of the Department and strategic goals of CBD.
• Implement, monitor and track adherence to CBUAE Consumer Protection Regulation (CPR) & accompanied Standards.
• Manage governance & oversight of SME Market Conduct Regulation on an ongoing basis to ensure adherence with regulatory requirements
• Overall conduct risk management.
Requirements
• Liaise with external and internal stakeholders i.e. departments and functions of the bank that may require advise (e.g. Credit, Fraud, Operations, Distribution, Branches, etc.)
• Carry excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
• Work with teams to resolve issues and arrive at appropriate solutions. This will encompass managing users/ management’s expectations effectively and recognize issues/events which may affect delivery.
• Self-starter with an ability to work independently and react positively to changing opportunities.
• Interpret complex information and communicate effectively.
• Strong team player with a commitment to achieving self, department and banks goals.
• At least 10 years of banking experience (specifically retail banking).
• Up to date knowledge of CBUAE/SCA regulations including consumer protection and SME Market Conduct regulation issued by the CBUAE.
• Strong stakeholder management, communication, drive and interpersonal & negotiation skills required.
Apply via:
• Comeet
• Jooble
• Naukrigulf.com
• LinkedIn
• Sercanto
• Learn4Good
• Jobrapido.com
• Jobilize
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