Company: DBS Bank
Location: Mumbai, Maharashtra, India
Employment Type: Full-time
Description:
Business Function
Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank’s operational processes and inspire to delight our business partners through our multiple banking delivery channels
Job Purpose
• Account services team is responsible for managing several types of corporate customer onboarding and static data maintenances in several systems.
Key Accountabilities
• Handling system maintenance for onboarding customers in corporate net baking system, Debit card system, collection system, Corporate UPI system etc
• Regulatory reporting & adherence to guidelines issued by RBI & other authorities
• Manage process risks & Management awareness of incidents
• Ensure systems are geared as per business requirements
• Ensures High level of employee engagement
• UAT… for product enhancement & development in systems
Job Duties & Responsibilities
• Ensure timely and accurate delivery of customer onboarding and maintenance in online platforms
• Liaising with Product team/Branches/Risk team/Recon team/RM’s etc for Smooth operations
• Own the Customer Transaction end to end
• Open to work and perform in dynamic environment and under pressure situations, wherein individual skill combines with team’s performance to determine the success of the unit
• Understanding & highlighting the risks in the process and work on process improvements
• Handling various internal & external audits independently and keeping the unit audit-ready at all points of time
• Ensure that the Team and self KPI’s and KRI’s are managed and maintained as per the unit’s expected standards.
• Ensuring the transactions are done as per the processes and policies of the bank
• Capable of managing project level deliverables and targets
• Ensuring all reconciliations are performed in timely manner
Required Experience
• At least 8- 10 years’ experience in banking of which 3 to 4 years should be in Managerial position
• Self-motivated with good interpersonal and communication skills
• 6-8 years of Work Experience in handling the Operations (retail and corporate)
• Should have handled Projects related to some kind of system implementation/migration.
• Should have strong analytical & interpersonal skills
• Ability to Manage team
• Handling all types of customer complaints, enquiries and Queries.
• Excellent Client / Customer management skills, business orientation
• Be capable of ensuring smooth transition without impacting customer deliverables, to manage processes and metrics on a day to day basis,
• Should possess good MS excel capabilities and have a proven track record in working with such projects
Education / Preferred Qualifications
• Graduate / Post-Graduate with relevant work experience in working in the Corporate Account maintenance Unit.
Technical Competencies
• Excellent hold of MS Excel capabilities
• Good Computer Skills
• Overview of systems used in Loan Operations
Core Competencies
• Process Management
• People Management
• Leadership Skills
• Strategizing and problem-solving skills
Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
Primary Location
India-Maharashtra-Vikhroli
Job
Operations
Schedule
Regular
Job Type
Full-time
Job Posting
Aug 14, 2024, 12:55:05 AM
Source: LinkedIn
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