Company: Candidate Experience site
Location: Mumbai, Maharashtra, India
Employment Type: Full-time
Description:
SERVICE DELIVERY OFFICER (SDO)
KRAs:
• Responsible for servicing any walk-in customers of the bank irrespective of the segment/mapping.
• Regular generation of leads for NTB customer and cross sell.
• The SDO will act as a backup to the SO.
• Non-transaction related servicing at the Branch – Audit, Reconciliation of Branch Accounts
• Customer query resolution –
• Should have a desire to know and understand financial terminology
• Cross selling of financial products
• Exploitation of other business opportunities sensed.
• Providing quality of experience that will ensure retention and positive word-of-mouth.
EXPERIENCE, QUALIFICATIONS & QUALITIES:
• Atleast 3 years in branch banking operations.
• Post-graduate or graduate with appropriate experience.
• Primary motivation customer service through querry resolution
• A senior teller or branch operations person.
TARGET COMPANIES: HDFC Bank, ICICI Bank, IDBI Bank, UTI Bank
AGE: 23-25 years
OTHERS:
Reporting to: SM
THE ROLE… (bold):
Customer service at the Branch, customer retention
Source: Oracle
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