Company: Al Ahli Bank of Kuwait – Egypt
Location: Cairo, Egypt
Employment Type: Full-time
Description:
Job purpose
Deliver high quality service to customers through providing banking services.
Key accountabilities:
• Achieve sales targets covering all required banking products as per branch business objectives.
• Identify sales opportunities and utilize those to achieve customer efficiency.
• Explain products and services to customers in order to achieve sales.
• Deliver high quality customer service and exceed satisfaction goals by reducing customer complaints.
• Resolve issues and complaints from customers; escalate issue when outside authority.
• Process requests from existing and new customers and provide them with excellent service from day 1.
• Send, receive and file confirmations and ensure transfers are properly processed.
• Create, update and maintain relevant customer records ensuring that data is recorded appropriately.
• Ensure all activities comply with corporate governance & regulatory/legal frameworks.
Education & Experience:
Bachelor’s degree in relevant… discipline.
Knowledge of banking operations, compliance and risk issues.
Minimum 2 years of experience in branch roles
Source: LinkedIn
——————————————————————————
Tadawul Academy (www.tadawul.academy) is the highest rated CISI training academy in the world. Over 7000 students are enrolled on our eLearning platform. Our portfolio of qualifications includes: CISI ICWIM (Int. Certificate in Wealth and Investment Management), CISI UAE Financial Rules and Regulations, CISI Risk in Financial Services, CISI IISI (Int. Introduction to Securities and Investment), CISI Corporate Finance Technical Foundations, CISI Combating Financial Crime, CISI Global Financial Compliance, etc.