Company: Al Ahli Bank of Kuwait – Egypt
Location: Cairo, Egypt
Employment Type: Full-time
Description:
Job purpose:
Sales Achieve sales targets covering all required banking products as per branch business objectives.
Sales opportunities Identify sales opportunities and utilize those to achieve customer efficiency.
Products Explain products and services to customers in order to achieve sales
Customer service Deliver high quality customer service and exceed satisfaction goals by reducing customer complaints
Complaints Resolve issues and complaints from customers; escalate issue when outside authority
Customer requests Process requests from existing and new customers and provide them with excellent service from day 1
Customer administration Send, receive and file confirmations and ensure transfers are properly processed
Customer records Create, update and maintain relevant customer records ensuring that data is recorded appropriately
Corporate governance Ensure all activities comply with corporate governance & regulatory/legal frameworks
Transactions: Process Branch non-cash… operational transactions for example:-
• CIF and account opening
• KYC update
• Debit cards
• E-Banking
• Mobile Wallet
• Clients’ enquiries
• Signatures amendments
• AML alerts
• Dormant accounts activation
• Cheque book issuance
• Print statement
• Retail loans booking
Source: LinkedIn
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