Company: IDFC FIRST Bank
Location: India
Employment Type: Full-time
Description:
Job Title Regional Debt Manager – Call Centre
Function Collections
Job Purpose
This role entails minimizing losses to the bank by maximizing recovery of debts owed to the bank. It involves devising strategies and employing effective staff to fulfil its objectives. The role holder would be responsible for minimizing losses and thereby improving profits and contributing to the larger organizational objectives of the bank. This is a critical role that has a direct impact on the financial institution’s budget planning.
Responsibilities
Roles & Responsibilities:
Design strategies to minimize losses to the bank by effectively recovering debt owed to the bank by leveraging call centers based on the customer track record
Design campaigns aligned to the overall collection strategy to ensure maximum recovery
Collaborate with the external vendor agencies by on boarding them and providing them with training to enable maximum recovery
Drive initiatives to reduce risk of fraud- Maintain and… monitor dashboards to ensure high level of productivity
Employ tools such as automation and drive digital initiatives to increase process efficiency
Conduct detailed analysis of delinquencies and recommend changes to the product teams
Ensure the successful adoption of internal compliances & regulatory framework across the business
Collaborate with the Head of Collections to drive down the net credit loss and delinquency metrics
Train off roll manpower to enable optimal performance.
Managerial & Leadership Responsibilities
Recommend process changes in order to improve service efficiency and quality across the assigned region.
Recommend improvements to processes and policies across the Retail Banking business to drive operational efficiencies and high-quality customer service.
Leverage in-house synergies through collaboration with internal stakeholders.
Attract and retain best-in-class talent for key roles in their reporting structure.
Qualifications
Educational Qualifications:
Graduate Any
Post Graduate – Any
Experience
10+ years of relevant experience in Call Centre Collections
Source: Shine
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