Company: IDFC FIRST Bank
Location: Hyderabad, Telangana, India
Employment Type: Full-time
Description:
Role/Job Title: Quality Analyst – Elite Banker
Business: Elite Banker Channel (VRM)
Reporting location: Galaxy Building – Hitec City – Hyderabad
Job responsibilities:
• The role entails listening to the calls made by the Elite Bankers to their portfolio customers and guiding them towards proper closures / policy adherence of the Bank.
• Ensure that our product offerings / service details are pitched correctly.
• Role requires regular engagement with the Elite Banker’s & their supervisors.
• Role will require to closely collaborate with Cross sell and Product teams.
• This role encapsulates the responsibility of owning the customer experience at the Elite Banker Centre.
Key Success Metrics: Number of calls monitored, and call calibrations done
Educational Qualifications: Graduate or Postgraduate equivalent
Experience: Min 5 and Above years of relevant experience
Source: LinkedIn
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