Company: QNB GROUP
Location: Doha, Qatar
Employment Type: Full-time
Description:
About QNBEstablished in 1964 as thecountry’s first Qatari-owned commercial bank, QNB Grouphas steadily grown to become the largest bank in the Middle Eastand Africa (MEA) region.
QNB Group’s presence through itssubsidiaries and associate companies extends to more than 31countries across three continents providing a comprehensive rangeof advanced products and services.
The total number of employees ismore than 28,000 serving up to 20 million customers operatingthrough 1,000 locations, with an ATM network of 4,300 machines.
QNBhas maintained its position as one of the highest rated regionalbanks from leading credit rating agencies including Standard& Poor’s (A), Moody’s (Aa3) and Fitch(A+).
The Bank has also been the recipient of many awards fromleading international specialised financial publications.Based onthe Group’s consistent strong financial performance andits expanding international presence, QNB currently ranks as themost valuable bank brand in the Middle East and Africa… accordingto Brand Finance Magazine.
QNB Group has an active community supportprogram and sponsors various social, educational and sportingevents.Job Purpose Summary : : The incumbent will be primarilyresponsible for coordinating administrative support services to theCentralized Distribution Administration to ensure continualexistence and operations of controls at branches.
Responsible forRetail as well as SME / Corporate, ITM and Card Centre in managingthe staff movements and ensuring there is no staff shortage orimpact in daily day-to-day business.
Monitoring the branches staffmovements and accurately handling the change assignments asrequired according to the business needsEssential Duties &Responsibilities by Dimensions : : Shareholder & Financial : -Assist Manager, Branch Administration in developing andimplementing strategies and plans to achieve targets.
Handlingstaff transfer orders Retail, SME, ITM, Card CentreHandling HC requests such as EOM, staff assignment changes etc.
Handling Staff Assignment Changes Assigning staff users in CVMSystem Customer Visit management. Assigning branchstaff users in CVM, updating branch calendars Attendance Report ,monitoring the Staff Attendance , Annual leaves, Over Time ,preparing all forms for the Retail Branches (domestic, corporate / SME & Card Centre) Preparing Best Tellers Report , waitingtime to choose the best Teller with best Service Assigning Poolstaff Team schedule – assigning pool staff in branches working onweekends to cover the staff shortage Reviewing new candidateCV’s, contacting Candidates for interview.
Assign ProperBranches for New Joiners Handling staff Resignations Handling StaffShortages coverage and staff movements are handled in timely mannerUpdating staff movements and records in banks database.
Preparestaff nominations and attendees, coordinating with L&D forBranches trainings Conducting regular Branches Visits as part ofstaff coaching awareness To be able to hire Qatari fresh graduatesand have a career progression in the section ImplementsKPI’s and best practices for Associate BranchAdministration Promote cost consciousness and efficiency andenhance productivity, to minimise cost, avoid waste, and optimisebenefits for the bank.
Act within the limits of the powersdelegated to the incumbent. B. Customer (Internal &External) : Assist Manager, Branch Administration in monitoringstaff numbers and competence levels within the Branch network toensure all branches are sufficiently resourced.
Liaise with HRtraining Department & other business departments to ensurethat branch staff are getting required training to enable them toperform better Liaise with Group IT to obtain reports required tofacilitate the checks to be conducted at individual branches.
Buildand maintain strong and effective relationship with the all otherrelated departments and units to achieve the Group’sgoals / objectives.
Provide timely and accurate information to theexternal and internal auditors and the Compliance function as andwhen required.
Work closely with Manager, Branch Administration toestablish program priorities and plans. To assist customers in alltheir queries on Bank’s product and seek solution totheir requests.
Maintain activities in accordance with ServiceLevel Agreements (SLAs) with internal departments / units to achieveimprovements in turn-around time.
Build and maintainstrong / effective relationships with related departments / units toachieve the Group’s objectives. Provide timely / accuratedata to external / internal Auditors, Compliance, Financial Controland Risk when required.
Internal (Processes, Products, Regulatory) : Assemble and analyze fairly complex information or data regardingthe Branch Network Development Administration function and describeresults in written reports.
Oversee administrative procedures andprocesses for the department. Examine work flow and reviseprocesses as necessary to improve efficiency.
Compile and presentrelevant MIS on periodic basis for the Manager, BranchAdministration for eventual presentation to the Group’sexecutive management.
Share responsibility for ensuring timely,accurate, and appropriate communication of information regardingbranches. Assist in the preparation of the annual business plan fornew branches and the analysis of all performance data as a means ofmeasuring improvements.
Coordinate all Retail branch projects,acting as the first point of contact for any project relatedissues.Education / Experience Requirements : : Bachelor degreeUniversity graduate preferably with a Major in Marketing, Banking,Finance, Accounting, Economics, Business Administration orInformation Technology (related field of study), No years ofexperience requiredNote : you will be required to attach thefollowing : Resume / CV Qatari ID Passport Copy EducationalCertificates – Degree Birth Certificate
Source: Talent.com
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