Company: Qatar National Bank
Location: Qatar
Employment Type: Full-time
Description:
Job Purpose Summary::
The incumbent is mainly responsible for providing various cash based services to customers over the counter in an efficient, courteous and error-free manner.
Essential Duties & Responsibilities by Dimensions::
• Shareholder & Financial:
-Carry out branch cash and other teller-related transactions in a timely and efficient manner to facilitate achievement of pre-approved branch targets.
• Customer (Internal & External):
-Ensure customer satisfaction all times by providing cash services in the most expeditious manner.
-Build and maintain strong and effective relationship with branch customers and all other related units of the Group to achieve goals/objectives.
• Internal (Processes, Products, Regulatory):
-Process transactions (cash, checks, remittance requests, credit card and loan payments etc) in compliance with the approved policies/ procedures and the applicable regulatory guidelines.
-Examine checks for endorsements and to verify other information… such as dates, bank names, identification of the persons receiving payments and the legality of the documents.
-Identify suitable opportunities to cross-sell products or services offered to customers.
-Authorize transactions within the range delegated to the incumbent.
-Forward all clearing items and remittance requests received from customers to the concerned department/ unit within Group Infrastructure for processing.
-Balance currency, coin, and checks in cash drawers and prepare the requisite report at the end of the day.
-Ensure all unresolved queries with respect to specific transactions and concerns are brought to the attention of the Officer in Charge.
• Learning & Knowledge:
-Possess working knowledge of functions to be performed in the teller area and related risks together with a working knowledge of operations and controls.
-Identify related areas for professional development of self and act accordingly.
Education/Experience Requirements::
– University or Diploma Graduate
– 2 years experience related to teller service in a major banking institution
Source: Bayt.com
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