Company: Allica Bank
Location: United Kingdom
Employment Type: Full-time
Description:
About Allica Bank
Allica is the UK’s fastest growing company – and the fastest-growing financial technology (Fintech) firm ever. Our purpose is to help established SMEs, one of the last major underserved opportunities in fintech. Established SMEs are the backbone of local communities – representing over a third of our economy – yet have been largely neglected both by traditional high street banks and modern fintech providers.
Department Description
The Digital Operations tribe is responsible for building applications for Allica’s customer onboarding, in-life management and bank wide applications for internal reuse, such as the in house delivery of a document management solution. In addition the tribe is accountable for the overall quality of customer data and the management of external vendors for integrated solutions. The tribe strives to utilise the leading edge of technology to create a seamless customer experience.
Our customers are both internal (colleagues) and external… (existing & prospective customers) and the tribe employs agile methodologies in its prioritisation, analysis and delivery of solutions that meet stakeholder requirements.
Purpose of Role
The Product Owner will be responsible for defining and delivering best-in-class enhancements to our existing customer data management applications with a drive to improving and maintaining customer data quality and identification and removal of EUC (End User Computing) across the bank.
Defining and delivering a best-in-class solutions for re-usable bank-wide applications in the ongoing progression of automation of processes across the bank and the reduction of manual interventions.
The Product Owner will work in partnership with the Head of Digital Operations and the other Product Owners within the tribe to ensure consistent ways of working are upheld, such as –
• You will be the voice of the customer, developing a strong empathy for our users and envision how they will experience our products and services.
• You will be accountable for supporting the roadmap of your squad, managing, and prioritising day-to-day activities, development, planning and execution, as well as how risks are addressed.
• You will aim to build robust and automated solutions and processes that enable the bank to move quickly and innovatively in the SME banking market.
• You’ll enjoy being a passionate advocate for killer propositions in the SME transactional banking space and of driving to make them come to life.
Principal Accountabilities
• Support innovation and end-to-end solution design and delivery for typical onboarding and customer servicing solutions, along with any associated systems, data flows and reporting
• Ensure that product discovery and development are customer-centric and data-driven, acting as the voice of the customer
• Collaborate with other business lines and stakeholders to understand requirements driven by our high-growth plans and new product launches, and translate them into functional requirements
• Develop, prioritise, and execute the Digital Servicing mission squad roadmap
• Support a dedicated cross-functional team (e.g., designers, front and back-end engineers) to deliver the roadmap
• Continuously review the business needs, refine priorities, iterate to achieve milestones and deliverables, and identify and manage relevant risks
• Develop and maintain appropriate tracking, documentation, and risk management of the products created
Experience
• Pro-active problem solver, good at breaking down complex issues and producing simple, high-quality solutions that scale
• Strong “make it happen” mentality, and bias towards action
• Knowledge and experience of modern agile technical delivery is a plus
• Experience in a fast-moving or high-growth business
• Good stakeholder management skills, and strong sense of ownership/pro-activeness
• Proven track record of working with data to deliver solutions and accelerate decision making (eg. SQL, Python, Excel)
• Strong analytical skills and business acumen
• Knowledge of customer onboarding and servicing processes, principles and systems preferred but not essential
Working at Allica Bank
At Allica Bank we want to ensure our employees have the right tools and environment in which to succeed in their role and in support of our customers.
Our employees are at the heart of everything we do, so our benefits are designed with you in mind:
• Full onboarding support and continued development opportunities
• Options for flexible working
• Regular social activities
• 25 days holiday – with the option to Buy/Sell
• Pension contributions
• Discretionary bonus scheme
• Private health cover (with the option to add family members)
• Life assurance
• Income Protection
• Family friendly policies including enhanced Maternity & Paternity leave
• Season ticket loans
Don’t tick every box?
Don’t worry if you don’t have all the skills or requirements listed on the job description. If you think you’ll be a good fit, we’d still love to hear from you!
Flexible working
We know the ‘9-to-5’ isn’t right for everyone. That’s why Allica Bank is fully committed to flexible and hybrid working. Please let us know what is best for you and, if we can, we will do our best to accommodate.
Diversity
We’re a diverse bunch here at Allica, with all kinds of experiences, backgrounds and lifestyles. Our openness and differences make us stronger, and we want everybody to feel comfortable bringing as much of themselves to work with them as they like
Source: LinkedIn
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