Officer, Specialist, Operations, Gen Ops, Consumer Banking Group

Company: DBS Bank
Location: Pimpri-Chinchwad, Maharashtra, India
Employment Type: Full-time
Description:
Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you.

Job Purpose
• To complete EWSS alerts checks with complete information
• To ensure high level governance standards are maintained during the due diligence activities like completing EWSS alerts
• To ensure alerts are getting closed in defined timeliness and escalation to supervisor in case of delay
• To serve as the first level escalation point for business, compliance for high-risk alerts generated for customers

Key Accountabilities
• EWSS screening and alert… management
• AML/PEP/Watchlist checks as per AML policy
• Delivery TAT and Customer satisfaction
• Complaint management, Data accuracy
• Productivity
• Governance & Audit

Job Duties & Responsibilities
• Ensure adherence and execution of EWSS alert management
• Implement new processes/initiatives which will help in robust checks in customer on-boarding/Due diligence process
• Ensure all activities related to KYC, PEP, Alert monitoring is adhered with respect to guidelines and completed within agreed SLA/TAT
• Regulatory guidelines are adhered to as per defined guidelines by LCS and RBI
• Obtain minimum satisfactory audit rating for the team
• Ensure and implement BOD & EOD controls on exception activities
• Outbound call to customers or through branches for KYC/AML checks
• Internal review to be done to check the hygiene of the process
• Timely up-dation of process notes for any changes. Ensure team has been trained on the changes on a timely manner
• Multi-tasking and responses to all stake holders to be done in a timely manner

Required Experience
• A minimum of 2-3 years’ experience in retail banking with experience of AML/KYC and banking operations
• Sound knowledge of KYC, AML and Retail account services guidelines

Education / Preferred Qualifications
• Minimum of graduation from recognised university

Core Competencies
• Processing with eye for detail, data accuracy and good typing skills
• Good interpersonal and excellent communication skills
• Effective control measures and governance standards
• Good attitude, aptitude towards and fast adoption of new technology and digital lifestyle
• Good interpersonal & analytical skills
• Experience in Name Screening alerts will be an added advantage

Technical Competencies
• Retail Banking Operations
• Communication skills

Work Relationship
• Teamwork & management
• Stakeholder management
• Customer experience & joyful banking

DBS India – Culture & Behaviors
• Drive Performance Through Value Based Propositions
• Ensure Customer Focus by Delighting Customers & Reduce Complaints
• Build Pride and Passion to Protect, Maintain and Enhance DBS’ Reputation
• Enhance Knowledge Base, Build Skill Sets & Develop Competencies
• Invest in Team Building & Motivation through Ideation & Innovation
• Execute at Speed While Maintaining Error Free Operations
• Develop a Passion for Performance to Grow Talent Pool
• Maintain the Highest Standards of Honesty and Integrity

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Primary Location

India-Maharashtra-Pune

Job

Operations

Schedule

Regular

Job Type

Full-time

Job Posting

Oct 23, 2024, 6:48:38 PM

Source: LinkedIn

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