Company: RAKBANK
Location: Dubai – United Arab Emirates
Employment Type: Full-time
Description:
RAKBANK, also known as the National Bank of Ras Al-Khaimah, is a Public Joint Stock Company based in the United Arab Emirates (UAE). It was founded in 1976 and is one of the oldest banks in the UAE. The Bank operates within retail and corporate banking, offering a range of services including personal and business banking, credit cards, loans, investment services, and wealth management.
In the recent years, the Bank has achieved significant milestones which includes being named as one of the world’s best banks by Forbes ME (2022) and was awarded UAE’s SME Bank of the year by the Asian Banking and Finance Awards. The Bank has been successful in achieving the highest profitability and lowest cost of risk since 2015. It has also seen significant growth in its acquiring business, card spending, and business loans.
Being on a transformational journey, in partnership with Honeywell, RAKBANK has also taken steps towards sustainability by reducing its overall energy consumption.
We are a… diverse team comprising of over 3,000 employees from across 58 countries. We make conscious efforts to build talented and diversified teams and encourage people to develop their full potential. We are committed to providing a working environment that promotes work-life balance, career development, recognition and security for the future.
In line with our strategy, a major part of our transformation journey is to future proof our bank and establish ourselves as a ‘Digital bank with human touch’, for our customers.
So join us in co-creating the future of RAKBANK!
What You Will Be Doing
• Ensure delivery of quality service to internal and external customers, by adhering to TAT, SLA & internal (Policy, Operating Procedures) and external (RERA, UAE CB) guidelines laid down for all requests
• Ensure all operational tasks assigned as per the desk duties/ operating procedures, ensuring all activities are completed within timescales and with a high degree of accuracy, whilst providing excellent customer service, to both external and internal customers, and adhering to all appropriate process and procedures.
• Handle all day-to-day operations related to Escrow Operations under wholesale Banking segment, which include client on boarding, inflow, payments, reporting to RERA, UAT’s
• Maintaining high level of customer interactions and closely work with business, product and operations.
• Understanding of Escrow products and services and effective Problem-Solving capabilities.
• Handle MIS / Recon for the escrow operations unit and handles internal and regulatory reporting requirements are fully adhered
• Ensure regulatory systems (like TAS – Trust Account Services) are updated with all necessary details as part of the process
• Escalate promptly to the line Manager, any irregularities / incident that may lead to risk or financial loss.
• Be proactive in a wide range of customer enquiries and issues, resolving these or escalating as appropriate.
• Serve as RAKBANK’s brand ambassador by demonstrating professionalism, strong knowledge on our process, and optimize every opportunity to exceed customer expectations.
• Ensure required documentation and administrative work relating to each customer’s application is completed in an accurate and prompt manner
• Keep abreast of the financial services industry knowledge, standards and practices.
• Gain a high level of proficiency and assist with maintaining integrity in the bank’s operating system
What You Should Have
• Basic knowledge of banking systems
• Strong time management and task prioritization
• Effective teamwork and cross-functional collaboration
• Effective communication skills
• Commitment to customer service excellence
What We Are Looking For
• Bachelor’s degree in finance, Business Administration, International Business, or a related field
• 2 – 3 years’ experience in operational processes including document preparation and/or funding, or commercial lending support and/or credit administration support experience
• Deep understanding of Banking products of the required assigned vertical
What’s In It For You
• Pay for performance culture (Competitive and performance-linked compensation)
• Provision of medical care plan for your family and you
• Comprehensive Life insurance plan
• Diverse workforce and inclusive culture
• Career development and growth opportunities by design
• Work with the best minds in the field
• Get opportunities to bring your whole-self to the organization and perform to your best
Source: LinkedIn
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