Company: Bank of China
Location: London, United Kingdom
Employment Type: Full-time
Description:
Clearing & Payments department supports the Bank in a back office capacity, supporting the bank’s operational processing for various banking product, working with retail branches and Front office teams to support London Branch and Subsidiary customers. As a Junior Assistant Payments within the Retail Payments team, you will be responsible to assist with the operational processing of a multitude of UK and international retail payments, ensuring such payments are processed accurately and efficiently, in accordance with Bank’s policies, SLA’s and relevant regulations.
Key responsibilities
• Process a range of domestic and international retail payments including BACS, CHAPS, SWIFT, GIRO credits, faster payments, UK domestic cheque clearing and bank draft clearing
• Set up and process regular customer payments such as standing orders and direct debits
• Investigate, resolve and, if necessary, escalate any processing issues, liaising with the Bank’s retail branches to ensure the timely… resolution of customers’ payment queries
• Assist in streamlining processes, demonstrating innovation whilst following and acknowledging the relevant regulations and operational risks
• Assist with the testing and implementation of new systems and system upgrades where required
• Review and revise established business procedures
• Uphold high customer satisfaction standards
• Capture statistical information for reporting
• Assist with system testing for system implementation and upgrades
• Assistance with any relevant investigations regarding payments
Requirements
• Degree educated preferably in Business or other equivalent
• Solid academic background with a minimum of 3 A levels or equivalent with GCSE’s in Mathematics and English
• Accounting or Banking experience
• Experience of SWIFT and Retail Banking payment processing and relevant global payment schemes is ideal
• Awareness of relevant legislations such as Consumer Duty, FCA and PRA Regulations
• Fast learner who is adaptable to changes
• Advanced MS Excel and Word skills
• Excellent team player
• Excellent English and Mandarin communication skills
Having a presence in the UK for more than 90 years, Bank of China London Branch has been providing an excellent financial service to the market and maintain its competitive edge as an international bank operated in the UK. It has employees in over 33 countries, and it is one of the most internationalised overseas branch in the Bank of China Group. The Bank values the diversity of its employees and aims to create an inclusive environment where everyone can speak up and enjoy the equal opportunities to grow both personally and professionally
Source: Indeed
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