Company: The Access Bank UK Ltd
Location: United Kingdom
Employment Type: Full-time
Description:
You will be part of an Investors In People Platinum award winning organisation. Our people are our core asset and are fundamental to our Bank’s continued development. Recruitment maximises those contributions by carefully overseeing the end to end recruitment process including attracting, engaging, recruiting and hiring. You will be part of an HR team that concentrates on how we can enhance engagement and add value to people.
Once the apprenticeship has been completed, you will be given the opportunity to continue to progress within the Bank through other sponored study opportunities. You will be able to progress within the IT Helpdesk team or take opportunities in other areas of the Bank.
• General PC knowledge providing technical support for internal business users (Windows 10/11/2022 server, Microsoft Office).
• Provide desktop hardware support and resolution.
• Provision of equipment for new staff.
• Ability to troubleshoot and provide resolution of incidents.
• Answering and… logging of calls to helpdesk system.
• Effectively monitor the status of incidents reported escalating to Infrastructure and Helpdesk Manager as necessary to ensure interruptions to service are resolved in a timely manner.
• Coordinate IT business information/activity including interpretation of technical documentation.
• Produce good quality documentation and written reports.
Support members of staff with requests and provide solutions to general MS office issues.
The role will also require working on a shift rota basis to cover certain business as usual activities which are undertaken by the IT team covering the hours 08:30 – 19:00
Source: Totaljobs
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