Company: Al Ahli Bank of Kuwait – Egypt
Location: Giza, El Omraniya, Egypt
Employment Type: Full-time
Description:
Job purpose:
To manage relationships with customers through handling queries/requests and marketing/selling activities.
Responsibilities
• Achieve sales targets for all bank’s products as per branch business objectives.
• Maximize opportunities to sell additional products and services to the existing & potential Customers.
• Explain products and services to customers in order to achieve sales.
• Maintain strong relationships with priority customers.
• Deliver high quality customer service and exceed satisfaction goals by reducing customer complaints.
• Resolve issues and complaints from customers; escalate issues when outside authority.
• Supervise CSRs in customer transactions, ensure transactions are promptly logged and documents completed.
• Supervise all CSR’s daily activities.
• Ensure all activities comply with corporate governance & regulatory/legal frameworks.
• AML duties for opening accounts /update KYC … etc.
Qualifications
• Bachelor’s degree or higher diploma in… banking
• Or equivalent experience
• Minimum of 5 years in a branch role, typically CSR
• Sales experience
• Experience of handling and customer transactions and requests
Source: LinkedIn
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