Company: Abu Dhabi Islamic Bank – Egypt
Location: Banha, Qism Banha, Banha, Egypt
Employment Type: Full-time
Description:
Job Purpose:
Greeting of walk-in customers, directing them as appropriate and assisting them in completing required forms prior to approaching the counter. Acting as a backup for Express Banking Zone staff in case of excess crowd.
Key Accountabilities:
Sales/Relationship Management:
Efficiently direct the walk-in traffic to the appropriate service zone generates referrals for the Branch through contacts with walk-in traffic, booking necessary appointments for PB’s/SPB’s at Advisory Zone
Quality & Services
Professional greeting of walk-in customers, directing them as appropriate.
Manage the counter queue by identifying customers’ needs and assisting them in completing required forms prior to approaching the counter.
Externalizing low added value transactions towards self-service zone by educating customers on the use of the machines.
Promptly & effectively handle fast services & inquiries
Book appointment for customers seeking products sold at the Advisory Zone or a complex… customer transaction.
Promptly and efficiently handle customer quick inquiries / complaints.
Generating a continuous flow of referrals/ appointments as per target set in the commercial action plan.
Enhance Role in Business Referral Program Process.
Responsible to handle New Que-Matic System Process.
Responsible to handle New Customer feedback on I-Pad System.
And any other assigned tasks.
CBE, Compliance, Audit, Procedures
Handle KIO, returned mail & receipt of general mail of the branch.
Handling cheque books & Debit Cards delivery to customers within the bank policies and procedures
Fulfill KYC for Non- ADIB customer, if the assigned staff has no stamp, he / she should sign after adding attested by “ العميل وقع أمامي وتحققت من شخصيته“ -on the KYC signed by the customer- in addition to his / her E0.
And any other assigned tasks.
Minimum Experience:
0-2 years of experience preferably in the financial services industry
Source: LinkedIn
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