Company: Kroo Bank
Location: United Kingdom
Employment Type: Full-time
Description:
Description
What We’re All About at Kroo
Kroo has a big vision. To be the first Bank that is both trusted and loved by its customers. We’re helping people take control of their financial future and achieve their goals, whilst making a positive impact on the planet. Here at Kroo, doing what is right is in our DNA. We act with integrity, transparency and honesty. We think big, dream big, and relentlessly pursue our goals. We like to be bold, break new ground, and we never stop learning. But most importantly, we are on this journey together.
About the Team
We are a multi-disciplined team of experienced technology, banking, customer experience, marketing, and legal professionals who share a passion for the company’s mission and believe in a collaborative approach to creating the greatest social bank. We are building a diverse team of inquisitive people who want to understand customer needs and behaviour so we can develop innovative products that change people’s lives for good.
What… you’ll do:
• Support the day-to-day operations of Kroo’s 1st Line Financial Crime Detection Team.
• Act as a point of escalation and support the wider team with best-practice guidance on how to manage reviews.
• Investigate transaction monitoring alerts to identify suspicious activity.
• Support and deputise the Detection Team Lead to ensure the team meet objectives.
• Conduct thorough reviews of periodic or enhanced due diligence alerts.
• Proactively identify financial crime trends through data analysis.
• Swiftly and effectively execute payment reviews delivering a positive customer experience whilst protecting customers and the bank from risk.
• Liaise with other financial institutions and law enforcement authorities.
• Liaise with other business departments.
• Support the optimisation and update of existing processes, systems and procedures.
Requirements
• 2 years experience (minimum) in a fraud or financial crime role.
• Experience managing escalations and supporting investigations.
• The ability and knowledge to coach and develop junior members of the team.
• An inquisitive and proactive attitude.
• The ability to manage a varied workload and meet SLAs.
• An analytical mindset and capable of identifying patterns in large datasets.
• A cooperative character and you enjoy working as part of a dynamic team.
• Excellent communication skills.
Benefits
• Competitive salary and share options
• 33 days holiday (including public holidays). In addition, you’ll also get your birthday on us.
• Personal Health days.
• Access to our company pension scheme (currently 3% employer contribution).
• All the equipment you need to work effectively.
• A high degree of autonomy with support from an experienced and supportive team
• Room to grow and excel within a fast-paced, high grow growing start-up
• An ethically conscious company that is truly trying to change what’s most broken about the industry
• Access to a learning budget to continue your professional development.
Office/remote working and working times:
The role will be remote-first, meaning that the majority of work will be completed from home, with occasional on site working required in Manchester city centre. Please note onboarding and training for the role will be conducted remotely.
Our ambition is to be a truly 24/7 customer-focused bank. In order to achieve this, you’ll be working 5 shifts (Monday – Sunday) and 37.5 hours per week. The shifts will be provided well in advance, but typically range between 07:00 – 19:30.
Diversity:
We are firmly committed to creating and maintaining a diverse and inclusive workplace in which all employees are valued, respected, safe, supported, and listened to without judgement or prejudice. These principles apply to all, regardless of race or ethnicity, age, gender, gender identity or expression, national origin, sexual orientation, mental or physical ability, religion, appearance, political beliefs, educational background, class, and position or tenure within the company. Diversity, Equity, and Inclusion are central to the direction we take at Kroo, and are considered across all aspects of our business
Source: Built In
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