Company: United Trust Bank Limited
Location: United Kingdom
Employment Type: Full-time
Description:
United Trust Bank provides award winning savings products to individuals, companies and charities. Established in 1955, it is a highly regarded diverse specialist UK bank offering a range of straightforward and competitive savings and deposit products.
We are now looking to hire a Customer Service Administrator to work in the team which is tasked with the administration of the deposit base of the bank through the lifecycle of a customer across all customer types; personal, business, ISA’s and charities whilst offering exceptional service whilst living our company values.
Hours: 8 hours between the times of 8.00am – 6.00pm Monday to Saturday, 5 days per week inclusive (one hour allowed each day for lunch break). Saturday working will occur twice per month.
Responsibilities:
• Responsible for day to day administration of the deposit base of the Bank which includes: On boarding new customers by setting up the customer and account records ensuring initial and ongoing Due Diligence… (KYC) is carried out / Taking of new deposits both fixed and notice accounts, rollovers and repayments / Bereavement services / Keeping customers records up to date at all times
• Provide an excellent level of customer service across all of our channels; Phone, Email, Secure Message & Letter writing
• The ability to multitask, working on one work stream whilst also servicing customers via one of the Bank’s contact channels
• Demonstrate sound understanding of the Bank’s products and services; articulating these to your customer in an engaging and confident manner.
• Inputting of daily transactions into the banking system
• Preparing and inputting daily transfers and payments
• Ad hoc work as required, both in relation to the duties mentioned above and otherwise
Skills and Experience Sought:
• Customer on boarding experience including KYC
• Knowledge and experience of Banking Systems (Including Online Banking)
• Call / Contact Centre, Online Customer support
• A strong understanding of the end to end process of an ISA journey, between ceding and acquiring parties
• ISA administration knowledge
• PSW – BACS payment system understanding
• TISA (The Investing and Saving Alliance) UK knowledge
• Excellent administrative skills
• Microsoft Office: Word, Excel, Outlook
• Banking Systems (Including Online Banking)
Equal Opportunities
We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we’re committed to creating an inclusive environment for all employees. During the application process, you will be asked to complete an equality questionnaire on a voluntary basis and any data we collect will be treated confidentially and used for evaluation purposes. This will be for a period of 6 months or longer with your permission. This helps us understand our applicants so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive
Source: LinkedIn
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