Company: Al-Ahli Bank Of Kuwait
Location: Egypt
Employment Type: Full-time
Description:
Date: Feb 23, 2023
Location: Head Office (EGY44), Egypt
Company: AL AHLI BANK OF KUWAIT
Job Purpose
Provides an efficient and qualified service to existing / prospective Corporate customers
Key Accountabilities
• Enhancing some of daily internal system reports such as clearing reports, instalments reports and outstanding LC & LG reports provided to Customer Service Unit team to allow the team to provide more accurate and efficient data to customers.
• Coordinate with all related departments to make sure that TAT and process are in place and updated to fulfill any uncovered gaps shown in Customer Service Unit daily.
• Maintaining and improving high levels of customer satisfaction by providing quick and accurate responses and resolving queries efficiently.
• End to end handling of complaints, follow up and arrange for satisfactory resolutions with all involved parties .
• Preparing Customer requests reports that are relative to account position and account dues position.
• Ensure… contacting all Corporate customers in regular bases to obtain their level of service satisfaction.
• Handling Customer requests that related to trades and settlement
• Handling the whole Foreign Exchange process
Education
Bachelor’s Degree or Equivalent Certification/Experience
Experience
• Understanding of corporate banking products and services.
• Knowledge in accounting policies & standards and financial analysis tools & technique.
• Effective communicating skills
• 1 to 5 years banking sector experience – specifically in Customer Service
• Preferably Obtained Credit course
Competencies & Skills
Customer Centric,
Effective Communication,
Professional Ethics,
Result Focus
Source: Indeed
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