Company: Deutsche Bank
Location: Dubai – United Arab Emirates
Employment Type: Full-time
Description:
What we will offer you:
A healthy, engaged and well-supported workforce is better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its center.
You can expect:
• Life Insurance
• Accidental Death Insurance
• Permanent Partial Disability Insurance
• Private Medical Insurance for you, your spouse and dependent children
• Flexible working arrangements
• 30 days of annual paid leave, plus public holiday & Flexible Working Arrangement Your key responsibilities:
• Proactive contact with clients to ensure that first class service is continuously delivered to our client base as well as to identify the needs of the clients (business opportunity spotting) thus supporting the growth of business and income for Deutsche Bank
• Providing information and solutions to client enquiries around Payments (EUR, USD, MCCY), Balances, Checks, Service Bills… Regulatory Issues and other investigations as requested
• Client setup, training and maintenance for cash products including documentation to ensure a seamless process flow from implementation to regular after-sales service
• Active handling of Due Diligence inquiries received from the Compliance teams in Deutsche Bank, approach the involved clients, securing all deadlines are met
• Accurate use of the Client Service tracking system cinq.net, to systematically analyze the clients activities/inquiries including the preparation of respective reports for presentation to the clients
• Handling of the internal fee and billing scheme Your skills and experience:
• Experience of institutional client service in International Clearing and Payments Business as well as solid understanding of the Financial Institutions markets (5 years)^
• Sound understanding of Payment Systems (CHIPS, Fedwire, EBA, SEPA) and SWIFT methodology and formats (MT format as well as ISO20022) related to payments
• Strong client/ service focus and excellent relationship, communication and teamwork skills, committed to internal policies and corporate governance
• Strong ability to work independently and under tight deadlines and support the CSO’s in other locations on an as needed basis
• Business language is English; Arabic and French language skills are required. How we’ll support you:
• Flexible working to assist you balance your personal priorities
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs
• Training and development to help you excel in your career
Source: EFinancialCareers
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