Company: Misr Digital Innovation (MDI)
Location: Cairo, Egypt
Employment Type: Full-time
Description:
We are looking for passionate expertise in T24 application system production support, deployment delivered packages & fixes, and testing. Experience in rolling out T24 along with enhancements from business analysis, and go-live assistance till post-implementation support.
Job description & responsibilities
● Ensure deployments and implement requested change requests related to T24 Apps are done on time with no issues via performing the needed postproduction checks.
● Ensure and create that monitoring the T24 application is in place with the needed health checks and new alarms creation to assure overall performance and eliminate any negative issues to maintain the service availability.
● Oversee closely the troubleshooting and root cause analysis of all reported problems related to the T24 application and avail the problem reports and resolution documentation.
● Align and follow up with the T24 development and functional teams for fixing issues log
● Ensure Tickets are answered… within SLA and automation for chronic ones to be done and handed to Operations/Service Desk teams.
● Maintain regular contact with T24 application vendors to ensure continuous and effective support.
● Close all audit points raised on the T24 application and/or service in production.
Job Requirements & Qualifications
● 5 years of experience in T24
● 2 years of experience in the support area
● Good communicator
● T24 certifications are a plus
● Eager to learn tools, and systems and expand his knowledge
● Strong communication, analytical problem-solving abilities, and the ability to perform under pressure
Benefits:
Opportunity to build your success story by being part of the First Digital Bank in Egypt.
Working in a dynamic and fast-paced, Flexible & Friendly environment.
Competitive Salary, Transportation & Bonus.
Comprehensive Health insurance
Free access to LinkedIn Learning
Source: LinkedIn
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