Company: Surani Group
Location: Dubai
Employment Type: Full-time
Posted: 8 hours ago
Description:
Working with complainants, people receiving care and approved providers to identify concerns and develop options to achieve resolution;
– Managing calls in a telephone intake setting, which can include handling difficult conversations;
– Identifying, escalating and managing risks;
– Ensuring accurate recording of information;
– Using a range of complaint resolution techniques including early resolution, service provider resolution, conciliation and investigation;
– Preparing detailed reports, correspondence and recommendations;
– Developing positive and collaborative working relationships with team members and internal and external stakeholders;
– Contributing to the priorities of a team and effectively managing individual caseloads.
• *Job Types**: Full-time, Contract
• *Salary**: From AED4,000.00 per month
• *Education**:
– High school or equivalent (preferred)
• *Language**:
– English (preferred)
Apply via:
• Trabajo.org
• Jobrapido.com
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