Company: Invest Bank
Location: Sharjah – United Arab Emirates
Employment Type: Full-time
Description:
Job Purpose –
To assure that Cash In Transit and ATM reconciliation operations are running smoothly by keeping it in line with the bank’s policy and process framework while adhering to the regulations at all times.
Job Accountabilities-
Description
• Manage day to day card Operations activities, ensuring accuracy and compliance with established procedures.
• Collaborate with cross-functional teams to facilitate smooth card issuance, activation and maintenance processes.
• Monitor and analyze card transaction data to identify anomalies, fraud, or suspicious activities, taking appropriate actions.
• Manage card inventory, including ordering, tracking, and reconciling physical card stock.
• Conduct regular audits of card related processes to maintain data integrity and security.
• Manage and Provide full support for customer inquiries related to card Operations, troubleshooting issues promptly.
• Stay updated on industry trends, regulations and best practices to enhance card… operations efficiency.
• Collaborate with IT to implement system enhancements and improvements.
• Manage and support in the development and execution of training programs for team members.
• Provide the comprehensive reports on card Operations performance for management review.
• Manage all Credit and Debit Cards activities including maintenance, reconciliations, deliveries, UATs, testing and vender coordination.
• Manage and Monitor cash held in Transguard vault on a daily basis
• Review cash reserve requirements from branches and Transguard for cash delivery and collections.
• Review and ensure the cash position of all ATM is in place and the replenishment limits to Transguard to ensure adequate availability of cash.
• Manage ATM cash residual including reconciliation and prepares GL ATM entries
• Ensure daily Cash in Transit GL account against cash balance held in the Transguard vault and ensures that both records are matched.
• Communicate to CB via CB portal for any claim, Update, adjustment and settlement queries.
• Ensure daily the ATM GL accounts against cash withdrawal, cash & cheque deposits in respective ATM/CCDM as per the reports received from Transguard and Switch settlement from Central Bank To supervise and manage all payments and card operations activities.
• Maintain lists of unclaimed amounts to monitor any future claim and transfer to respective GL if over 30 days
• Receive dispute from branches and act upon accordingly for quick resolution
• Investigate any shortage, overage, counterfeit notes in cash collected from branch and resolves in timely manner.
• Review and authorize GL entry voucher and send to HOFC for posting accounting entries.
• To perform and supervise the reconciliation department activities.
• Authorize all settlement reports and General Ledger entries while securing records are balanced
• Ensure all escalated discrepancies are resolved in a timely manner.
• Liaise amongst stakeholders to monitor operational requirements are abreast and falls within the Service Level Agreement.
• Perform other duties as assigned by respective Managers.
Qualifications Experience & Skills-
Qualifications
• Bachelor’s Degree in Accounting / Commerce / Business Administration or any related discipline
Experience
• 8 – 10 years of experience in the banking sector within branch operations; with at least 4 years of experience in a managerial position / Cards Operations
Job Specific Skills
• In depth knowledge of bank operations.
• Knowledge in banking processes banking system software (Core Banking , Central Bank Portal, Power Card , related portal )
• Customer Relationship Management Proficiency.
• Expertise on corporate banking products
• Exposure in dealing with cross-discipline, cross-organization and cross product group cooperation.
• Solid regulatory and compliance knowledge such as relevant local and international laws and regulations like Central Bank guidelines.
• Excellent written and verbal English communication. Arabic and other recognized languages is an advantage.
• Interpersonal skills
• Ability to work well in a team and in multicultural environment.
• Time management and Leadership skills
• Highly Analytical, strong decision making and problem solving skills
• Decent understanding of Invest Bank’s operational, financial and accounting policies and procedures.
• Computer and MS office proficient.
Preferred Certification/Training
• Certified in relevant software and tools for Card Operations.
Generic Skills Requirements
• Good interpersonal skills
• Ability to work under pressure
• Attention to details
Competencies
• Problem solving attitude
• Customer oriented
• Ability to work well in a team and in multicultural environment.
• Ability to deal with high volume transactions with accuracy, efficiently and in less possible time
Source: LinkedIn
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