Company: GoChat247
Location: Egypt
Employment Type: Full-time
Description:
Company Description
GoChat247 is dedicated to revolutionizing customer experiences through AI technologies, including conversational chatbots, sentiment analysis, process automation, and autotagging. Our goal is to help businesses save resources while enhancing customer satisfaction. With a track record of supporting clients across 8 verticals and serving 12 countries, we are committed to delivering exceptional service and innovation.
Role Description
This is a full-time on-site role for a Call Center Specialist with banking experience at GoChat247 in Qesm El Maadi. The Specialist will be responsible for providing exceptional customer support, communicating effectively with clients, managing customer service inquiries, and utilizing contact center systems. Computer literacy and proficiency in navigating call center technology are vital for success in this role.
Qualifications
• Previous experience in the call center field (banking field) or financial service
• Professional English… level
• Experience in using CRM systems
• Strong Communication abilities
• Proficiency in Contact center operations
• Computer Literacy and familiarity with relevant software
• Ability to multitask and prioritize effectively
• Excellent problem-solving skills
Source: LinkedIn
——————————————————————————
Tadawul Academy (www.tadawul.academy) is the highest rated CISI training academy in the world. Over 7000 students are enrolled on our eLearning platform. Our portfolio of qualifications includes: CISI ICWIM (Int. Certificate in Wealth and Investment Management), CISI UAE Financial Rules and Regulations, CISI Risk in Financial Services, CISI IISI (Int. Introduction to Securities and Investment), CISI Corporate Finance Technical Foundations, CISI Combating Financial Crime, CISI Global Financial Compliance, etc.