Company: Multicloud4U® Technologies
Location: Gurugram, Haryana
Employment Type: Full–time
Posted: 20 hours ago
Description:
Job Overview:
We are seeking a highly skilled and dynamic Technical Business Manager to act as a key bridge between our technical teams, business stakeholders, and customer relationship management (CRM) systems. This role is ideal for someone who combines a strong technical background with an understanding of business processes and strategy, particularly in the context of CRM tools and systems. You will be responsible for overseeing technology-driven business improvements and ensuring the seamless integration of CRM systems to optimize customer interactions and drive business growth.
Contact center, CRM SME: Have good understanding of CRM and Contact center respectively for a bank .
Responsible for
1. Engaging with stakeholders for identifying requirement
2. Requirement writing
3. Adding requirements from role of SME
4. Finalising requirement document
5. Preparing RFP documentation including RFP scoring
6. RFP issuance
7. Vendor demo
8. Review and feedback on vendor RFP submission
9. RFP scoring
10. Vendor recommendations
11. Strong excel and powerpoint skills
Responsibilities:
• Collaborate with technical teams and business stakeholders to understand business requirements and translate them into technical specifications, with a focus on CRM systems.
• Lead the planning, execution, and delivery of CRM-related technology projects, ensuring they are completed on time, within scope, and on budget.
• Optimize and integrate CRM solutions (such as Salesforce, Microsoft Dynamics, or other platforms) to enhance customer engagement, sales processes, and overall business efficiency.
• Act as a liaison between IT and business teams to ensure alignment between CRM initiatives and business goals.
• Conduct technical assessments and identify opportunities for system improvements, optimizations, and new CRM solutions.
• Analyze customer needs, market trends, and competitive landscapes to help shape CRM strategies that support business objectives.
• Develop and present business cases, proposals, and project plans for new CRM features and technical solutions.
• Monitor CRM system performance, resolve issues, and recommend enhancements or upgrades to improve user experience.
• Foster a culture of continuous improvement, innovation, and efficiency within the team and the organization.
• Provide leadership and guidance to both technical and business stakeholders throughout the CRM project lifecycle.
• Ensure all technical documentation related to CRM systems is accurate and up to date.
• Assist in training and supporting users on CRM tools and best practices, ensuring smooth adoption across the organization.
Mandatory Skills & Qualifications:
• Bachelor’s degree in computer science, Engineering, Information Technology, Business Administration, or a related field. MBA or similar advanced qualifications are a plus.
• Proven experience (7+ years) in a Technical Business Manager or Business Analyst role with a focus on technology and CRM projects.
• Strong understanding of CRM systems (Salesforce, Microsoft Dynamics, HubSpot, or similar) and their integration with business processes.
• Experience with software development processes (Agile, Scrum, Waterfall) and technical frameworks.
• Exceptional communication skills, both written and verbal, with the ability to engage with both technical teams and non-technical stakeholders.
• Knowledge of business process modeling, requirements gathering, and system analysis, especially in the CRM domain.
• Technical proficiency in at least one major programming language (e.g., Java, Python, C++) or understanding of key technologies (cloud platforms, data analysis tools, ERP systems).
• Experience in managing CRM system implementations, customizations, and upgrades.
• Strong leadership skills with the ability to inspire, motivate, and manage cross-functional teams.
• Ability to think strategically and align technical solutions with business goals, particularly with CRM.
• Strong organizational skills with a keen attention to detail and the ability to manage multiple tasks simultaneously.
Preferred Skills:
• Experience with Agile methodologies and project management tools (e.g., Jira, Trello, Asana).
• Familiarity with cloud-based CRM platforms such as Salesforce, Microsoft Dynamics 365, or HubSpot.
• Understanding of data analytics and business intelligence tools (e.g., Power BI, Tableau) to gain insights from CRM data.
• Knowledge of enterprise resource planning (ERP) systems such as SAP, Oracle, or similar.
• Experience in customer engagement strategies and automation within CRM systems.
Apply via:
• LinkedIn
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