Company: Abu Dhabi Islamic Bank – Egypt
Location: Minya, Qism Minya, Minya, Egypt
Employment Type: Full-time
Description:
Takes the lead in reinforcing the vision of ADIB. Continually spearheads the drive to proactively enhance the customer experience via leadership in people management / team building, continuous process improvement and co-ordination with product development. Develops and implements business relationship building and acquisitions initiative.
Responsibilitie
sSales/Relationship Management
• :
Seek new business opportunities and develop them to maximize business growt
• h.Achieve payroll & deposits targets via marketing and cross selling the wide range of products to existing/ potential customers attracting new deposit
• s.Communicates the mission, vision, values and progress of ADIB to branch tea
• m.Provides leadership to a specific branch with a strong focus on sales, sales management and people managemen
• t.Personally effective at building the business, deepening relationship and increasing targeted customer base through the execution of an effective sales proces
• s.Accountable… for meeting financial target
• s.Ensures implementation of ADIB strategy through action plans aimed at acquiring, servicing and building targeted customers through relationship with ADI
• B.Develops and implements branch sales pla
• n.Approve expenses within the assigned approval powe
• rsProvide regular and constructive feedback to management on the operational / business performance of the new branch concep
• t.Manage, coach & train Branch Staff with the aim of elevating service level and creating team work spir
• itOptimizes branch trade area opportunities to develop target market potential and area profitabilit
• y.Ensures that the branch team is properly trained to enable them to delive
• r.Ensures the safety and soundness of ADIB assets; applies and complies with all ADIB policies and procedures and regulatory requirement
• s.Provides clear communication of objectives and plans to achieve the
• m.Networks within the community in order to acquire new and enhance existing customer relationships and meet corporate objective
• s.Visible in representing ADIB’s commitment to the customer segments we serv
• e.Achieving branch budget via effective sales managemen
• t.Assist management in conducting management of chang
• e.Monitor and control Branch’s attrition, quality of services, quality of files, et
• c.Handle escalated customer issues, feedback and complain
• tsMotivates the branch team to provide a superior banking experienc
• e.Handles more complex targeted customers relationships directl
y.
CBE, Compliance, Audit, Procedur
e
• s: Designated as overall in-charge of the branch’s operating policies and procedures, compliance and control. Ensures proper implementations, reviews, recommends changes/improvemen
• ts.Reviews/performs branch audits: ensures operational and cash control, contingency plans etc. are maintained and exceeds audit standar
• ds.Ensure implementation of all Bank & CBE regulations and compliance in every activity of the Bran
• ch.Ensure that all staff are abiding to Bank policies/ procedures, KYC, CBE & compliance regulation as well as properly monitored and follow up on the quality of fil
es.
Service and Productiv
• ity:
Works towards Cycle time reduction, continues process improvement programs, customer satisfaction initiatives and empowerment activities related to ser
• vice.Reviews relevance of all service indicators and recommends changes/improvements. Updates everyone on the cha
• nges.Ensures that service standards are achi
• eved.Reviews data on usage of each type of access channel and thinks of ways to restructure the set-up to encourage customers to go to the desired chan
• nels.Guarantee the availability of a trained contingency force during emergen
• cies.And any other assigned t
asks.
Qualific
ationsMinimum Qualifica
• tions:
University/College Degree preferably with Post Graduate S
• tudies.10-13 years of retail or financial services expe
r
ience.
Job specific
• Skills: Exemplifies core competencies: analysis, candor, communication, customer focus, leadership, teamwork, process management, functional proficiency, managing changes, people management and deve
• lopment.Business building, superior sales, sales management and coaching
• skills.Thorough understanding of branch trade area and the diverse needs of target c
• onsumer.Capacity to interface at several levels both internal and external to the organ
• ization.Knowledge of ADIB regulatory policies, procedures and st
• andards.Working knowledge of financial planning / asset all
• ocation.Hands on knowledge of branch systems and ope
• rations.Knowledge of corporate goals and obj
• ectives.Strong interpersonal and communication
• skills.Negotiation and problem resolution
• skills.Good command of the English
l
anguage Generi
c
• Skills Communicatio
• n SkillsCustomer Service managemen
• t skillsManageria
• l skillsSales Ma
nagement
Source: LinkedIn
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