Company: Zopa Bank Limited
Location: London
Employment Type: Full–time
Posted: 12 hours ago
Description:
We’re seeking a skilled Customer Service Specialist to join our team at Zopa Bank Limited. As a key member of our customer-facing department, you’ll play a vital role in delivering outstanding service to our clients. In this position, you’ll be responsible for managing customer relationships, addressing their queries, and resolving any issues they may encounter.
About the Role:
• You will work closely with colleagues to share best practices and develop innovative solutions to improve our customer service.
• Contribute to maintaining a positive and inclusive work environment by fostering open communication and empathy among team members.
A Day in the Life:
• You’ll engage with customers through various channels, including phone, live chat, and email, providing personalized support and tailored solutions.
• Utilize your problem-solving skills to address complex customer queries and escalate issues when necessary.
• Prioritize tasks effectively to meet customer demands and maintain high service standards.
Zopa Bank Limited values employee satisfaction and promotes a work-life balance, recognizing the importance of flexible working arrangements in maintaining a healthy and productive workforce. Our commitment to diversity and inclusion is reflected in our welcoming and supportive work environment.
Estimated salary: £24,000 – £32,000 per annum, dependent on experience and qualifications.
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