Company: IDFC FIRST Bank
Location: New Delhi, Delhi
Employment Type: Full–time
Posted: 18 hours ago
Description:
Role/Job Title: Banker-Customer Experience
Business: Retail Banking
Function/ Department: Branch Banking
Location: New Delhi
Job Purpose:
The role entails providing best in-class customer service to become their banking partner of choice through efficient and cost-effective customer engagement. The role bearer would be responsible for client engagement, customer service, operations, liability build up, cross sales at the designated branch and ensure regulatory requirements.
Roles & Responsibilities:
• Daily customer engagement on assigned customer portfolio for CA/SA/TD build up, Asset & Wealth cross sell.
• Deliver business target assigned as per performance score card.
• Giving the client need based product solutions and, in the process, aligning client requirements with business specifics.
• Assessing customer propensity and ensuring higher product penetration per relationship.
• Referencing for more business from existing customers.
• Responsible for creating a customer-focused approach for quick resolution of all queries and complaints.
• Ensuring adherence to banking regulation & policies pertaining to Anti Money laundering, know your customer (KYC), Data & Information security etc.
• Assist in closure of all observations on audit report
Secondary Responsibilities:
– Perform audit and ensure compliance to internal and external regulations and guidelines
– Provide best in-class customer service to become their banking partner of choice
Key Success Metrics:
CA/SA/TD build up, Share of customer wallet, Product Cross Sell targets, Performance score card.
Qualifications:
Graduate – Any discipline
Apply via:
• LinkedIn
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