Banker-Customer Experience

IDFC FIRST Bank logo
Company: IDFC FIRST Bank
Location: Coimbatore, Tamil Nadu
Employment Type: Full–time
Posted: 16 hours ago
Description:
Job Requirements

Job Title: Banker-Customer Experience

Company Name: IDFC FIRST Bank

Job Type: Full-Time

Job Category: Retail Banking

Department: Retail Banking > Branch Banking > Branch

Location: Coimbatore, Tamil Nadu, India

Additional Parameters

IDFC FIRST Bank is seeking a highly motivated and customer-focused individual to join our team as a Banker-Customer Experience. As a leading retail bank, we are committed to providing exceptional customer service and building long-lasting relationships with our clients. This is a full-time position located in Coimbatore, Tamil Nadu, India.

Key Responsibilities
• Provide excellent customer service by understanding and addressing the needs of our clients
• Build and maintain strong relationships with customers to ensure their satisfaction and loyalty
• Conduct financial transactions, including deposits, withdrawals, and loan payments
• Promote and cross-sell bank products and services to meet customer needs and achieve sales targets
• Assist customers with account inquiries, issue resolution, and account maintenance
• Adhere to all bank policies and procedures to ensure compliance and risk management
• Collaborate with team members to achieve branch goals and targets
• Stay updated on industry trends and changes in banking regulations to provide accurate and timely information to customers
• Continuously strive to improve customer experience and provide feedback to management for process improvements

Qualifications
• Bachelor’s degree in Business, Finance, or related field preferred
• Minimum of 2 years of experience in retail banking or customer service role
• Strong communication and interpersonal skills
• Ability to multitask and work in a fast-paced environment
• Proficient in Microsoft Office and banking software
• Knowledge of banking regulations and compliance procedures
• Sales and customer service experience is a plus

We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are passionate about providing exceptional customer service and have a strong background in retail banking, we encourage you to apply for this exciting opportunity with IDFC FIRST Bank.

Apply via:
LinkedIn

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