Company: D360 Bank
Location: Riyadh Saudi Arabia
Employment Type: Full-time
Description:
Job Description
The role is responsible for dealing with complaint cases in accordance with D360 service level agreements and SAMA Requirements, and proactively providing comprehensive Customer services to D360, ensuring that customer concerns are addressed promptly and effectively, aiming to improve customer satisfaction and loyalty
Responsibilities
• Provide solutions (technical or otherwise) to close the customers’ complaints in line with the SAMA requirement.
• Commits the required role under the SLA of Management of Correspondence through the SAMA Complaints Systems.
• Securing proper responses from the customers’ complaints team to the violations forwarded by the SAMA’s violation committee to D360.
• Reporting the status of the SAMA’s violations and customers’ complaints to management every week.
• Ensuring fulfilment of SAMA’s resolutions issued about customers’ complaints promptly.
• Supporting the customer care team, Regulatory Affairs, and Legal in any matters related to… the SAMA, especially customers’ complaints.
• Enforce, incorporate, and comply with all necessary controls and related information security (EIS) policies, procedures, practices, training, reporting, personal due diligence and vigilance, within departmental/unit activities and operations.
Qualifications
Preferred Qualifications
• A tertiary-level qualification from an internationally recognized institution
Years & Nature of Experience
• Will be a fresh graduate with 3 years of experience in financial institutions
• If with experience, would have been accountable for completion of assigned tasks and project work and has developed a level of competence to carry out work independently
Technical Competencies
• Customer Experience Management
• Business Performance Management
• Ethical Culture
Behavioural Competencies
• Decision Making
• Problem Solving
• Communication
• Process Oriented
About The Team
Joining the D360 Bank Compliance team opens the door to an extraordinary opportunity. You become an integral member of a vibrant and forward-thinking group, committed to upholding the highest levels of integrity and compliance. We champion ethical behavior and adhere unwaveringly to the rules, regulations, and protocols that govern D360’s business operations. At the core of our compliance department, you’ll find a remarkable ensemble of dedicated professionals tirelessly working to ensure our bank’s unwavering compliance
Source: LinkedIn
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