Company: commercial bank of qatar
Location: Qatar
Employment Type: Full-time
Description:
Job Role Provide first class customer service on the telephone by answering all calls in a professional manner and resolving queries to the satisfaction of the customer Key Responsibilities Ensure each call is answered in an accurate professional manner Prepare and pass on in a timely manner all documentation relevant to the call for action by the unit concerned department Maintain statistics on all calls received and pass this information through the systemNotify Supervisor and Team Leader of all complaints relating to services products and delivery Channels immediately Adhere to the roster and be flexible on shift duties including weekends holidays Key Accountabilities Key Performance Indicators ACD talk time OccupancyCalls answered within the set thresholdProduct knowledge customer serviceCustomer satisfaction rate Monitoring Coaching IVR CSAT scores
Source: Qa.jobrapido.com
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