Company: Emirates Islamic
Location: Dubai – United Arab Emirates
Employment Type: Full-time
Description:
Emirates Islamic is a leading player in the Corporate Banking markets, offering customized Shariah-compliant financial solutions designed to meet the changing needs of our customers. Our focus is on creating practical, workable and cost-effective solutions that adhere to Shariah guidelines for our clients. Our Corporate Banking team takes great pride in providing invaluable services and advice. We deliver industry insights and customized solutions to create a banking relationship our clients can trust to take their business forward.
Role Overview
The job holder supports the acquisition and management of customer accounts and facilitates the collection of information for delivery of advice to customers based on their needs and objectives. The job holder responds to requests for information in a timely fashion. The job holder handles after-sales support in servicing customer needs, such as processing of documents and handling any additional queries that may arise.
• Enhance business… opportunities and provide support to RM by increasing utilization
• Maintain relationships with customers to increase knowledge of customer situation.
• Manage client interactions and execute /allocate tasks across units
• Ensure timely response to all customer queries with proper resolution, thereby minimizing customer complaints
• Manage all kinds of client queries/referrals (including the cheque referrals/ TT referrals) raised internally within the bank and ensure timely revert and resolution
• Be the contact point for customers for all kinds of queries trade, risk and operational transactions
• Ensure efficient Transaction Processing turnaround
• Ensure to liaise with teams internally to promptly execute /manage drawdown and rollovers on timely basis to avoid past dues
• Ensure management of customer facility limits with extension provided prior to expiry
• Ensure profit Rate Checking & Maintaining Credit / Transaction Files
• Comply with the approved policies, procedures and norms to protect the Bank’s and customer’s interests
• Adherence to policies, procedures and authority Limits as per the respective DOAs
• Ensure and provide complete data required for the timely and satisfactory completion of Central Bank audit requirement
• Support the product manager in development of trade products and enhancement of processes on existing products
Source: LinkedIn
——————————————————————————
Tadawul Academy (www.tadawul.academy) is the highest rated CISI training academy in the world. Over 7000 students are enrolled on our eLearning platform. Our portfolio of qualifications includes: CISI ICWIM (Int. Certificate in Wealth and Investment Management), CISI UAE Financial Rules and Regulations, CISI Risk in Financial Services, CISI IISI (Int. Introduction to Securities and Investment), CISI Corporate Finance Technical Foundations, CISI Combating Financial Crime, CISI Global Financial Compliance, etc.