Company: Nedbank
Location: Saudi Arabia
Employment Type: Full-time
Description:
Job Purpose
• To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment i.e.balancing and replenishment and performing first line device maintenance in order to meet business goals and exceed the client expectations.
Job Responsibilities
Client Engagement:
• Address any concerns relating to the queue flow or digital devices.
• Assist client to download online applications and resolve any log in issues.
• Assist the client to buy value-added services e.g. pre-paid data and airtime online or through a self-service device.
• Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
• Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
• Discover client’s service and digital needs through connecting, understanding and delivering financial solutions… with care.
• Educate clients and potential clients on how to subscribe and service their account.
• Educate clients on self-service, digital functionality and features.
• Facilitate a conversation with the client to assist them to complete their service needs online.
• Identify quality sales leads and enable cross-selling without advising through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
• Meet, greet, establish and clarify client needs and verify documentation and direct clients.
• Nurture strong, long-standing client relationships.
• Own the client request end to end and route for alternative intervention if not equipped to service the client.
• Provide knowledgeable client service that fosters mutual trust and confidence.
Business Operations:
• Accept and service cash transactions over the counter.
• Action control check list applicable to teller, enquiries and foreign functions daily.
• Balance and secure branch stock holding e.g. cards.
• Control the queuing process and prioritise clients with special needs.
• Destroy old stock e.g. cards identified by reports.
• Enable the further processing of inter-bank transfers by preparing all transactional documents and originals WASTE in the required format by the required deadline for hand over to couriers.
• Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
• Execute on cash management i.e. Treasury and holdings, cash efficiency and recycling strategies within the store.
• Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
• Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
• Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
• Process client forex requests by following the relevant procedures and policies e.g. FBN, bills and transfers.
Risk and Compliance:
• Mitigate risk by controlling counter and drop safe limits according to policy.
• Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.
Nedbank Goals:
• Act in the client’s interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
• Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
• Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
• Improve digital enticement and migration volumes to self-service devices and online channels.
Minimum Experience Level
• 2 – 3 years customer facing experience, preferable Retail branch experience
• 1 – 2 years Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience.
• Where applicable, foreign exchange experience.
Requirements
• Banking Services example, Higher Certificate in Banking Services – NQF5
• Matric / Grade 12 / National Senior Certificate
• Must have clear ITC and Criminal Record
Source: MyJobMag
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